HR Agent
The AI-powered agent provided employees with instant access to accurate, up-to-date company, legal, and HR policy information through a user-friendly interface
About The Client
The client struggled to keep their workforce informed about evolving legal frameworks, internal compliance standards, and HR policies. Policies were scattered across multiple platforms and file repositories, making it cumbersome for employees to find the right answers. Meanwhile, the HR and Legal teams spent valuable time fielding repetitive inquiries. Recognizing the need for a more efficient solution, the company sought an intelligent system that could organize and deliver these policies on-demand, empowering employees to self-serve and improving organizational transparency.
Business Challenges:
Multiple internal repositories—policy PDFs, intranet pages, training slide decks—created confusion and prolonged the search for reliable information
Common questions about policies consumed HR and Legal resources, slowing response times and reducing focus on strategic activities
As compliance standards and legal requirements changed, outdated documents left employees uncertain about current regulations
New hires struggled to navigate the policy landscape independently, increasing their reliance on direct HR support and lengthening onboarding cycles
Our Solution:
Trained on the company’s comprehensive library of legal, HR, and corporate documents, the agent allowed employees to ask questions in plain language, sidestepping the need for technical search terms
Instead of navigating multiple systems, employees consulted the agent through a familiar chat-like interface, drastically reducing the time spent hunting for documents
The agent’s integration with internal systems ensured that any document revisions were immediately reflected in the agent’s responses, maintaining always-current guidance
Beyond simply retrieving documents, the agent summarized key points, highlighted recent changes, and offered step-by-step instructions to help employees grasp complex topics quickly
Business Value:
By centralizing and simplifying access, the agent significantly decreased the time required for employees to find accurate policy information
With instant access to updated policies, employees were more likely to follow proper procedures and remain in compliance with regulatory guidelines
Fewer repetitive inquiries freed up HR and Legal teams, reducing operational costs and allowing them to focus on strategic, high-value initiatives
New hires quickly acclimated to company standards, leading to faster integration, higher confidence, and improved overall engagement
Ascend team worked on client's business needs and achieved the following results
The agent handled a significant portion of repetitive policy questions, cutting direct inquiries to these departments by over 40%
Employees obtained immediate answers, shrinking information search from hours or days to mere seconds
With readily accessible and continuously updated information, compliance levels rose as employees adhered more closely to regulations
Employees reported greater clarity, trust, and comfort in navigating company policies, contributing to improved morale and a more informed workforce
